Welcome to Lisa's blog!

Read about how to systematize your approach to hiring, in this week’s issue of our e-zine, Executive Insight Tip of the Week.

Read about how to remove yourself from the “insanity” of being stuck on a problem, in this week’s issue of our e-zine, Executive Insight Tip of the Week.

The world of managed care has produced some unbelievably bad customer experiences. Recently, I had an appointment for a test at a radiologist’s office. I had been waiting (forever) for my appointment, when the receptionist called out my name, and announced that I needed to use the restroom (in less “delicate” language, I might add…..).

There were about a dozen people in the waiting room, and now all of them knew just a little too much about me.

Customer service isn’t something to take for granted. When this receptionist publicly made this remark, not only did she breach my privacy, she also embarassed everyone else. I don’t care if this practice needs volume because they accept insurance. It’s no reason to dehumanize the patients.

Take the time to train your front line people. They are the first face of your business to the public, and should reflect an appropriate professional image.

Read about how to adjust your management techniques to properly handle top performers in your company, in this week’s issue of our e-zine, Executive Insight Tip of the Week.

Read about how to continue your business development throughout the summer in this week’s issue of our e-zine, Executive Insight Tip of the Week.

Read about how to showcase a new area of your company’s expertise while creating a community among your clients, in this week’s issue of our e-zine, Executive Insight Tip of the Week.

Read about how to objectively evaluate business opportunities, that may not be your first choice, when business is slow in this week’s issue of our e-zine, Executive Insight Tip of the Week.

Read about how to clarify your focus in this week’s issue of our e-zine, Executive Insight Tip of the Week.

Charles, one of my long-time mentors, posed a great question: “What is it that you’re doing over two weeks that you can’t do tomorrow?”

I had to think about this for a minute before realizing that this is a wonderful way to approach situations that are important, but not urgent. We often neglect those activities (”I’m too busy; I’ll do it next week”), and suffer because next week becomes the following week, then the next, etc.

Even though something important may not be deadline driven, create a sense of urgency around it so that you don’t procrastinate indefinitely.

Read about how to use this time to position yourself for the other side of the recession in this week’s issue of our e-zine, Executive Insight Tip of the Week.